MokiTag FAQ

To factory reset your MokiTag or MokiTag Card, follow these steps:

  1. Make sure the MokiTag is powered.
  2. Double click the button.
  3. The MokiTag will emit a "beep".
  4. Hold button down for 8 seconds.
  5. The MokiTag will beep and the LED will flash 3 times.
  6. Release button to complete factory reset.
  7. Remove the MokiTag from your item list in Find My app.
  8. You can now pair the MokiTag to your Find My app.
  9. Once paired, click button once and the MokiTag will emit a beep.

MokiTag Guides


TWS Earphones

This could be happening because only one earbud has been paired with your device, or mobile phone. Try placing your TWS earphones back in their case, then delete the device name in your Bluetooth devices list on your phone (this can be found in your Bluetooth settings in your phone). Once you have removed the device, make sure your earbuds are charged. Remove both earbuds from their ChargeDock and make sure they pair to each other first (LED indicators vary, but usually a solid blue light will appear on both earbuds). The earbuds will then go in to Bluetooth pairing mode, ready for pairing with your device, or mobile phone. Find the earbuds pairing name in your new Bluetooth devices list (you will have to search for a new Bluetooth device in your Bluetooth settings on your device or mobile phone). Select the earbuds once they appear, and you should have both earbuds connected. If any issues persist, please contact us.


Download User Guide




SynCharge Cables

There is a Moki SynCharge Cable suitable for every device. From Android phones, iDevices and portable devices, such as game controllers to wireless headphones, earphones, and more.

Check out our Moki SynCharge Cable compatibility list to find out what cable is suitable for your phone.

Download Moki SynCharge Compatibility List

It would be a huge task to list every compatible device here, so if you're unsure what Moki cable you require to charge your device, contact us and we will help you out.

Our Moki SynCharge Cables are designed to be used with mobile phones that require low voltage.

Always check your devices user guide to confirm what charging requirements it needs to prevent power overload. Overloading can lead to damaging both the cable or device.

Wireless Charging

Moki Wireless Chargers, including the ChargePad and ChargeStand range, are designed to work with Qi-compatible devices.

Please check the Moki Wireless Charger compatibility list to see if you device is compatible.

Download Moki Qi Compatible List

Still not sure or did we not include your device? Contact us and we can help.


rPET is the abbreviation used for recycled polyethylene tetraphyte (PET). PET is a common plastic resin, used in everything from food packaging to clothing. rPET means that the PET used in our Moki products come from a recycled, pre-existing source.

PET comes from crude oil, and the process of extracting that crude oil from the ground is very damaging for the environment.
rPETtakes plastic that has already been created, usually plastic bottles, and chops the bottles into tiny flakes. These flakes are then melted to separate the core PET ingredient inside of the bottle. This PET can then be used to make products such as our Moki rPET Backpacks and Notebook Satchels.

Not only is up to 50% less energy used than making PET from scratch, but by using existing bottles already created, it ensures these bottle don’t end up in landfill.

Customer Support - Phone

Contact Moki business hours

9am to 5pm AEST

(03) 9540 4111

Customer Support - Email